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Contact Us

If you have any queries, complaints or feedback about our service or the products we offer, we want to hear from you. You can complete the contact form opposite, email us directly at info@thedoctorservice.co.uk or call us on the phone number below. Alternatively you can write to us at:

Enquiries
The Doctor Service
18 Oxleasow Road
East Moons Moat
Redditch
B98 0RE

If you need to speak to a doctor about your order, contact customer services.

Opening hours: 9am to 5.00pm Monday to Friday (01527 505462)
                            9am to 5.00pm Saturdays              (07936 843564)


Medical questions or medical emergencies

Unfortunately we are unable to provide emergency medical advice or assistance or advice on conditions other than those we offer treatment for on our website. Please use the numbers below:

  • 999: For medical emergenices, such as chest pains or trouble breathing.
  • 111: A free NHS non-emergency helpline
  • 116 123: The Samaritans can also help if you are feeling depressed, anxious, or having a panic attack, or if you are worried about harming yourself or others.
phone +441527 505 462
Enquire Now

Complaints Policy

The Doctor Service has a written complaints policy with set procedures. Please send all formal complaints either via email to info@thedoctorservice.co.uk or by post to:

 

Complaints
The Doctor Service
18 Oxleasow Road
East Moons Moat
Redditch
B98 0RE .


We aim to acknowledge receipt of any complaint within 3 working days, at which time we will respond with a confirmation email/letter. An investigation will then be opened immediately, the results of which we will send to you via the same medium used for the complaint unless otherwise specified by the complainant.

If the conclusion is not satisfactory, we allow 10 working days for an appeal to be made. 

A copy of our full complaints policy can be found through this link.

Subject Access Requests

The Doctor Service collects, holds, and processes certain personal data about our customers and service users (“data subjects”). As a data subject, you have a legal right, under EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) to find out about our use of your personal data as follows:

  • Confirmation that your personal data is being processed by us.
  • Access to your personal data.
  • How we use your personal data and why.
  • Details of any sharing or transfers of your personal data.
  • How long we hold your personal data.
  • Details of your rights under the GDPR including, but not limited to, your rights to withdraw your consent to our use of your personal data at any time and/or to object to our processing of it.

No fee is payable under normal circumstances. We reserve the right to charge a reasonable fee for requests that are manifestly unfounded, excessive, or repetitive. Such charges will be based only on the administrative cost that we will incur in order to respond.

Please complete the required information in the web form or fill in the printable form and return it to us at info@thedoctorservice.co.uk OR post to:

The Doctor Service,
18 Oxleasow Road,
East Moons Moat,
Redditch,
Worcestershire,
B98 0RE.

You do not have to use this form and may instead write to us using the same contact details or call us on 01527 505 462.

After receiving your subject access request, we may contact you to request additional supporting information and/or proof of your identity. This helps us to safeguard your privacy and personal data.

We will respond to all subject access requests within one month (28 days) of receipt and will aim to provide all required information to you within the same period. If we require more information from you, or if your request is unusually complicated, we may require more time and will inform you accordingly.

If you are making a subject access request on someone else’s behalf, please contact customer services by post at The Doctor Service, 18 Oxleasow Road, East Moons Moat, Redditch, Worcestershire, B98 0RE, by phone on 01527 505 462, or by email at info@thedoctorservice.co.uk as the process will be different.

Subject Access Request Form
  • Information Being Requested

    Please provide specific details (along with any relevant dates) of the information being requested and any additional information that may help us to locate your personal data and to confirm your identity.

    By completing this form, you are making a subject access request under the GDPR for personal data collected, processed, and held about you by us that you are entitled to receive.


Rectifying Your Information

Right to Rectification Under Article 16 of the GDPR individuals have the right to have inaccurate personal data rectified. An individual may also be able to have incomplete personal data completed – although this will depend on the purposes for the processing. This may involve providing a supplementary statement to the incomplete data.

No fee is payable under normal circumstances. We reserve the right to charge a reasonable fee for requests that are manifestly unfounded, excessive, or repetitive. Such charges will be based only on the administrative cost that we will incur in order to respond.

Please complete the required information in the web form or fill in the printable form and return it to us at info@thedoctorservice.co.uk OR post to:

The Doctor Service,
18 Oxleasow Road,
East Moons Moat,
Redditch,
Worcestershire,
B98 0RE.

You do not have to use this form and may instead write to us using the same contact details or call us on 01527 505 462.

After receiving your subject access request, we may contact you to request additional supporting information and/or proof of your identity. This helps us to safeguard your privacy and personal data.

We will respond to all subject access requests within one month (28 days) of receipt and will aim to provide all required information to you within the same period. If we require more information from you, or if your request is unusually complicated, we may require more time and will inform you accordingly.

If you are making a subject access request on someone else’s behalf, please contact customer services by post at The Doctor Service, 18 Oxleasow Road, East Moons Moat, Redditch, Worcestershire, B98 0RE, by phone on 01527 505 462, or by email at info@thedoctorservice.co.uk as the process will be different.

Rectifying Your Information Form

  • Please give details of the information you would like to rectify and why:

Restricting Your Information

Right to Restrict the Processing of Your Information Article 18 of the GDPR gives individuals the right to restrict the processing of their personal data in certain circumstances. This means that an individual can limit the way that an organisation uses their data. This is an alternative to requesting the erasure of their data, which The Doctor Service cannot do as per current legislation regarding certain healthcare services.

No fee is payable under normal circumstances. We reserve the right to charge a reasonable fee for requests that are manifestly unfounded, excessive, or repetitive. Such charges will be based only on the administrative cost that we will incur in order to respond.

Please complete the required information in the web form or fill in the printable form and return it to us at info@thedoctorservice.co.uk OR post to:

The Doctor Service,
18 Oxleasow Road,
East Moons Moat,
Redditch,
Worcestershire,
B98 0RE.

You do not have to use this form and may instead write to us using the same contact details or call us on 01527 505 462.

After receiving your subject access request, we may contact you to request additional supporting information and/or proof of your identity. This helps us to safeguard your privacy and personal data.

We will respond to all subject access requests within one month (28 days) of receipt and will aim to provide all required information to you within the same period. If we require more information from you, or if your request is unusually complicated, we may require more time and will inform you accordingly.

If you are making a subject access request on someone else’s behalf, please contact customer services by post at The Doctor Service, 18 Oxleasow Road, East Moons Moat, Redditch, Worcestershire, B98 0RE, by phone on 01527 505 462, or by email at info@thedoctorservice.co.uk as the process will be different.

Restricting Your Information Form
  • Please give details of the information you would like restricted and why:

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